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“互联网+ 政务服务”视角下的社区公共服务平台现状及优化对策研究——以连云港市A社区为例

Research on the Current Situation and Optimization Countermeasures of Community Public Service Platform from the Perspective of “Internet + Government Services” —Taking Community A in Lianyungang City as an Example

社会科学进展 / 2025,7(1)：51-54 / 2025-02-10 56 71

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• 作者： 樊听     
• 单位：

  南京工业大学，南京

• 关键词： “互联网+政务服务”；公共服务；社区服务
• “Internet + government services”; Public services; Community services
• 摘要： 随着现代信息技术的快速发展，“互联网+政务服务”已成为提升政务服务水平和提高管理效率的关键途径。2016年以来，我国持续推进“互联网+政务服务”工作，电子政务服务的发展逐步加快，互联网的普及和信息技术的不断发展也推动着我国电子政务建设不断优化更新。在当前形势下，基层政务服务平台的建设和发展决定了我国整体电子政务服务的综合实力和水平。本文以连云港市A社区“互联网+政务服务”社区服务平台建设和运行现状作为切入点，结合调查分析结果，找出了存在的问题，从提高用户体验感，优化平台信息资源共享互通，提高工作人员技术能力，提高平台使用便利性，加强平台安全保护等方面提出了优化路径，旨在为社区公共服务平台提供优化对策。
• With the rapid development of modern information technology, “Internet + Government Services” has become a key approach to enhancing the level of government services and improving management efficiency. Since 2016, China has continuously promoted the work of “Internet + Government Services”, and the development of e-government services has gradually accelerated. The popularization of the Internet and the continuous development of information technology have also driven the continuous optimization and update of China’s e-government construction. Under the current situation, the construction and development of grassroots government service platforms determine the overall comprehensive strength and level of China’s e-government services. This paper takes the construction and operation status of the “Internet + Government Services” community service platform in Community A of Lianyungang City as the entry point, combines the results of investigation and analysis, identifies existing problems, and proposes optimization paths from aspects such as improving user experience, optimizing the sharing and intercommunication of platform information resources, enhancing the technical capabilities of staff, improving the convenience of platform use, and strengthening platform security protection, aiming to provide optimization countermeasures for community public service platforms.
• DOI： https://doi.org/10.35534/pss.0701009
• 引用： 樊听．“互联网+政务服务”视角下的社区公共服务平台现状及优化对策研究——以连云港市A社区为例［J］．社会科学进展，2025，7（1）：51-54.