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社会支持对飞行员机组资源管理胜任力的影响：安全感和心理资本的链式中介作用

The Influence of Social Support on Pilots’ Crew Resource Management Competency: The Chaining Mediating Role of Sense of Security and Psychological Capital

Psychology of China / 2025,7(3)：341-346 / 2025-03-27 47 38

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• Authors: 李姝     
• Information:

  陕西师范大学心理学院，西安

• Keywords: 社会支持；安全感；心理资本；机组资源管理胜任力
• Social support; Sense of security; Psychological capital; Crew resource management competency
• Abstract: 为了探讨安全感和心理资本在社会支持与机组资源管理胜任力之间的中介作用，本研究采用社会支持评定量表、安全感量表、心理资本量表和民航飞行员胜任力评分标准，面向飞行经历时间1000小时以上的民航运输航空公司飞行员开展调查，共回收有效样本529份。研究结果发现：（1）社会支持对机组资源管理胜任力的直接影响不显著；（2）社会支持通过心理资本的中介作用间接影响机组资源管理胜任力；（3）社会支持通过心理安全感和心理资本的链式中介作用间接影响机组资源管理胜任力。研究揭示出，民航飞行员在社会支持下能够增强安全感、激活心理资本，进而提升机组资源管理胜任力。这可以为航空公司开展员工帮助计划提供方向参考。
• To explore the mediating roles of security sense and psychological capital between social support and crew resource management (CRM) competency, a survey was conducted among civil aviation transport airline pilots with flight experience exceeding 1,000 hours using the Social Support Rating Scale (SSRS), Security Questionnaire (SQ), Psychological Capital Questionnaire (PCQ), and civil aviation pilot competency rating criteria. A total of 529 valid samples were collected. The results show: (1) Social support has no significant direct effect on CRM competency; (2) Social support indirectly influences CRM competency through the mediating role of psychological capital; (3) Social support indirectly influences CRM competency through the chaining mediating role of psychological safety and psychological capital. The research reveals that civil aviation pilots can enhance their sense of security, activate psychological capital, and thereby improve CRM competency through social support. These findings may provide directional guidance for airlines in implementing Employee Assistance Programs (EAPs).
• DOI: https://doi.org/10.35534/pc.0703053
• Cite: 李姝．社会支持对飞行员机组资源管理胜任力的影响：安全感和心理资本的链式中介作用［J］．中国心理学前沿，2025，7（3）：341-346．