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电信网络诈骗中诈骗者与被害人互动机制研究——基于扎根理论的分析

Study on the Interaction Mechanism between Fraudsters and Victims in Telecommunication Network Frauds —Analysis based on Rootedness Theory

Psychology of China / 2025,7(2): 213-220 / 2025-03-05 145 86

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• Authors: 金玉倩　梁薇　薛诗桦     
• Information:

  浙江工业大学心理学系，杭州

• Keywords: 电信网络诈骗；动态交互；扎根理论；调节作用
• Telecommunication network fraud; Dynamic interaction; Rootedness theory; Moderating effect
• Abstract: 互联网的普及加剧了电信网络诈骗问题。本研究运用扎根理论，访谈了29名有电信网络诈骗经历的受访者，构建了诈骗者与被害人互动机制模型，该模型包含诈骗手段、被害人心理过程、行为表现、个性倾向以及被害情境五个核心类属。诈骗者通过编造骗局、推动骗局和身份伪装实施诈骗。被害人在整个诈骗过程中经历了接触期、深入期和醒悟期，其心理和行为随之发生显著变化。在接触期，受从众、好奇等心理影响，被害人会通过询问他人、上网搜索等方式判断信息真伪；在深入期，不甘心和迫切心理占据主导，导致其盲目听从诈骗者指示，即便产生怀疑也会自我说服；在醒悟期，被害人内心充满愤怒、懊悔等复杂情绪，行为表现出多样化，如宣泄情绪、寻求外界帮助等。同时，被害人的个性倾向（如宜人性高、开放性强）使其更易轻信他人，增加了受骗风险；被害情境中的个人空间环境、情绪状态以及社会环境因素，也在诈骗过程中发挥着重要的调节作用。本研究从新视角揭示了电信网络诈骗各因素间的动态交互关系，为理解该现象提供了理论支撑。
• Internet popularity has exacerbated the problem of telecommunication network fraud.Using rootedness theory, this study interviewed 29 respondents with experience of telecommunication network fraud, and constructed a model of the interaction mechanism between the fraudster and the victim, containing five core categories: fraudulent means, victim psychological process, behavioural performance, personality tendency, and victim situation.The fraudster commits fraud by fabricating a scam, promoting a scam, and identity disguise.Victims experience a contact period, an in-depth period, and an awakening period throughout the fraud process, with significant psychological and behavioural changes ensuing.Contact period, by the herd, curiosity and other psychological influences, the victim will ask others, Internet search and other ways to determine the authenticity of information; in-depth period, unwillingness and urgency of the psychological dominance, leading to blindly follow the instructions of the fraudster, even if there is a suspicion of self-persuasion; awakening period, the victim’s heart is full of anger, remorse and other complex emotions, the behaviour of the diversified, such as venting their emotions, and to seek external help and so on.At the same time, in addition, the victim’s personality tendency (such as high pleasantness, openness) makes it easier to gullibly trust others, increasing the risk of fraud; the personal space environment, emotional state, and social environment factors in the victimised situation also play an important moderating role in the fraud process.This study reveals the dynamic interaction between the factors of telecommunication network fraud from a new perspective, providing theoretical support for understanding the phenomenon.
• DOI: https://doi.org/10.35534/pc.0702034
• Cite: 金玉倩，梁薇，薛诗桦．电信网络诈骗中诈骗者与被害人互动机制研究——基于扎根理论的分析［J］．中国心理学前沿，2025，7（2）：213-220．