国际中文开源期刊平台

融合正念与沙盘技术的EAP服务方式提升策略的实证研究

Empirical Research on Enhancement Strategies for EAP Services Integrating Mindfulness and Sandplay Technique

中国心理学前沿 / 2024,6(10)：1840-1852 / 2024-10-22 223 145

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• 作者： 马志龙¹      赵晓彤     
• 单位：

  1．上海师范大学心理学院，上海

• 关键词： EAP；服务方式；心理健康；沙盘治疗；正念练习
• EAP; Service methods; Mental health; Sandbox therapy; Mindfulness practice
• 摘要： 随着企业的不断发展，EAP也更加受到管理者的重视，这在人力资源管理服务行业尤其突出。本文通过三个研究来寻求EAP服务的提升策略。研究1通过问卷调查法在上海5家提供EAP服务的人力资源服务企业中随机抽取227名员工进行调查，从中发现当前企业在EAP实施中存在的问题、员工得不到能满足需求的EAP服务时的状态以及员工渴望得到的EAP形式。研究2通过对12名专家的深度访谈归纳出提升策略，研究3招募了343名被试，将正念练习、沙盘治疗作为自变量，员工焦虑作为因变量进行实验研究，通过实证实验研究发现，正念引导、沙盘游戏以及两者结合的EAP服务形式对员工的焦虑指数具有显著的降低作用，这证实了文中所提改进策略的有效性。经过上述方法，本研究为人力资源服务企业的EAP实施提供了改进思路。这对于企业EAP服务实施具有重要的实践意义，也为其他企业EAP服务方式的改进提供了一定的理论价值和参考意义，为推进EAP在我国企业的发展奠定了一定的基础。
• As enterprises continue to grow, Employee Assistance Programs (EAPs) have increasingly garnered the attention of managers, particularly in the human resource management service industry. This paper explores strategies for enhancing EAP services through three studies. Study 1 employs a questionnaire survey method, randomly selecting 227 employees from five human resource service enterprises in Shanghai that offer EAP services. The survey reveals issues in current EAP implementation, the state of employees when they do not receive EAP services that meet their needs, and the forms of EAP that employees desire. Study 2 summarizes enhancement strategies through in-depth interviews with 12 experts. Study 3 recruits 343 participants and conducts an experimental study with mindfulness exercises and sandplay therapy as independent variables and employee anxiety as the dependent variable. Empirical findings indicate that mindfulness guidance, sandplay games, and a combination of both in EAP services significantly reduce employee anxiety levels, confirming the effectiveness of the improvement strategies proposed in this paper. Through these methods, this study provides insights for improving the implementation of EAPs in human resource service enterprises. This has significant practical implications for the implementation of EAP services in enterprises and offers theoretical value and reference for improving EAP service methods in other enterprises, laying a foundation for advancing the development of EAPs in Chinese enterprises.
• DOI： https://doi.org/10.35534/pc.0610203
• 引用： 马志龙，赵晓彤．融合正念与沙盘技术的EAP服务方式提升策略的实证研究［J］．中国心理学前沿，2024，6（10）：1840-1852．