国际中文开源期刊平台

社交媒体隐私侵犯后用户隐私素养与信任修复策略对信任修复效果的影响研究

A Study on the Influence of Users’ Privacy Literacy and Trust Repair Strategies on the Effectiveness of Trust Repair after Social Media Privacy Invasion

中国心理学前沿 / 2024,6(9)：1603-1610 / 2024-09-25 71 99

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• 作者： 曹子昕¹²      丁俊²      范宁¹     
• 单位：

  1．江西应用工程职业学院，萍乡；
  2．江西中医药大学人文学院，南昌

• 关键词： 隐私素养；信任修复策略；信任修复效果；交互作用
• Privacy literacy; Trust repair strategies; Trust repair effects; Interaction
• 摘要： 目的：探究个体在遭受社交媒体隐私侵犯后，其隐私素养与所接受的信任修复策略对信任修复效果的影响。方法：采用智能手机用户隐私素养水平问卷对231名被试进行调查，根据得分筛选出隐私素养高分组92人，隐私素养低分组60人。再采用情境模拟范式，通过电脑呈现调查问卷和文字描述的模拟情景方式实现2（隐私素养：高组/低组）×2（修复策略：情感沟通+信息披露/情感沟通+功能优化）被试间设计相关实验。结果：个体在遭受社交媒体隐私侵犯情景下，个体隐私素养无法直接影响到信任修复效果，但是能与所接受的信任修复策略形成交互作用，影响信任修复效果。结论：个体隐私素养和信任修复策略对信任修复效果的影响存在交互作用。
• Objective: to explore the effects of privacy literacy and accepted trust repair strategies on trust repair effects when individuals suffer from social media privacy violation scenarios. Methods: 231 subjects were surveyed using a questionnaire on the privacy literacy level of smartphone users, and 92 individuals in the high privacy literacy group and 60 individuals in the low privacy literacy group were screened based on their scores. Then, using the situational simulation paradigm, a 2 (privacy literacy: high group/low group) × 2 (repair strategy: emotional communication + information disclosure/emotional communication + functional optimisation) inter-subject design-related experiment was achieved by means of simulated scenarios with computer presentation of questionnaires and textual descriptions. Results: Individual privacy literacy could not directly affect trust repair effects in the scenario of individuals suffering from social media privacy violations, but it could interact with the accepted trust repair strategies to affect trust repair effects. Conclusion: There is an interaction between individual privacy literacy and trust repair strategies on trust repair effects.
• DOI： https://doi.org/10.35534/pc.0609179
• 引用： 曹子昕，丁俊，范宁．社交媒体隐私侵犯后用户隐私素养与信任修复策略对信任修复效果的影响研究［J］．中国心理学前沿，2024，6（9）：1603-1610．