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团队成员情感支持下虚拟协作何以可能？ 团队信任和团队任务互依性的作用

How is Virtual Collaboration Possible with the Emotional Support of Team Members? the Effect of Team Trust and Task Interdependence

中国心理学前沿 / 2021,3(9)： 917-931 / 2021-09-23 405 853

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• 作者： 余璇¹      贺彬²      刘美琳³      罗楠¹     
• 单位：

  1．重庆工商大学 工商管理学院，重庆；
  2．哈尔滨商业大学 商务学院，哈尔滨；
  3．上海交通大学 安泰经济与管理学院，上海

• 关键词： 情感支持；情感信任；认知信任；虚拟协作；任务互依性
• Emotional support; Affect-based trust; Cognition-based trust; Virtual collaboration; Task interdependence
• 摘要： 随着组织中即时通讯、线上办公等虚拟工具的普及，虚拟空间中使用技术来组织交互和完成特定任务（即虚拟协作）越来越普遍。如何更好地促进虚拟协作引发了商业实践和理论层面的广泛关注。为此，基于社会交换理论和社会相互依赖理论，运用成都、重庆等地的 67 个高新技术企业虚拟团队、293 份团队成员数据，分析团队成员情感支持对虚拟协作的影响，以及团队信任的中介作用和团队任务互依性的调节作用。结果表明：（1）团队成员情感支持对虚拟协作有显著正向影响；（2）团队信任（情感信任、认知信任）在团队成 员情感支持与虚拟协作间发挥中介作用；（3）团队任务互依性正向调节了团队信任（情感信任、认知信任） 对虚拟协作的影响。上述研究结论对促进虚拟协作、建设团队信任以及设定团队任务等均具有积极的借鉴与 启示。
• With the popularity of virtual tools such as instant messaging and online office in organizations, the use of technology in virtual spaces to organize interactions and accomplish specific tasks (i.e., virtual collaboration) is becoming more and more common. How to better promote virtual collaboration has aroused widespread concern in both business practice and theory. Based on social exchange theory and social interdependence theory, the study collected a lot of primary data include 67 virtual teams of high-tech enterprises, corresponding to include 293 team members, analyzed the effect of emotional support of team members on virtual collaboration, and also the mediating effect of team trust and the moderating effect of task interdependence. The results show that: (1) emotional support of team members has a positive effect on virtual collaboration; (2) team trust (affect-based trust, cognition-based trust) play a mediating role between emotional support of team members and virtual collaboration; (3) task interdependence positively play a moderating role between team trust (affect-based trust, cognitionbased trust) and virtual collaboration. The above empirical results have important theoretical guiding significance for promoting virtual collaboration, building team trust and setting team tasks.
• DOI： https://doi.org/10.35534/pc.0309108
• 引用： 余璇，贺彬，刘美琳，等．团队成员情感支持下虚拟协作何以可能？团队信任和团队任务互依性的作用［J］．2021，3（9）： 917-931．