国际中文开源期刊平台

员工换位思考对高质量人际联结的作用研究

The Study on the Influence of Perspective Taking on High Quality Interpersonal Relationship

管理前沿 / 2024,6(2)：63-85 / 2024-04-28 231 475

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• 作者： 李珂      许晶晶      张艺苑     
• 单位：

  中国石油集团测井有限公司西南分公司，重庆

• 关键词： 观点采择；高质量人际联结；心理资本；工作自主性；组织支持感
• Perspective taking; High quality interpersonal relationship; Psychological capital; Work autonomy; Sense of organizational support
• 摘要： 工作依赖于迅速协调和临时合作，这就要求他们要尽快与医院其他成员之间构建高质量人际联结。依据积极情绪拓展建构理论和自我决定理论，本研究探讨了员工换位思考对高质量人际联结的积极影响，并考察了心理韧性的中介作用和支持感、自主性的调节作用。以238名员工为研究样本，采用层次回归分析法进行分析，研究结果表明：（1）员工换位思考对高质量人际联结有显著正向影响；（2）心理韧性在员工换位思考对高质量人际联结的影响中发挥着中介作用；（3）支持感在员工观点采择对心理韧性的影响中具有调节作用；（4）自主性在员工观点采择对心理韧性的影响中也具有调节作用。本研究的结论有利于从心理韧性提升、组织支持提供和工作设计优化等方面，帮助员工建立高质量人际联结，从而更好地开展临时合作和迅速协调工作。
• Work depends on rapid coordination and temporary cooperation, which requires them to build high-quality interpersonal connections with other members of the hospital as soon as possible. Based on the theory of positive emotion expansion and self-determination, this study explores the positive impact of employee empathy on high-quality interpersonal relationships, and examines the mediating role of psychological resilience and the moderating role of support and autonomy. Taking 238 employees as the research sample, the analytic hierarchy process is adopted. The results show that: (1) Empathy of employees has a significant positive impact on highquality interpersonal communication; (2) psychological resilience plays an intermediary role in the influence of employees’ empathy on high-quality interpersonal connection; (3) The sense of support plays a moderating role in the influence of employees’ viewpoint selection on psychological resilience; (4) Autonomy also plays a moderating role in the influence of employees’ viewpoint selection on psychological resilience. The conclusion of this study is helpful to help employees establish high-quality interpersonal relationships from the aspects of psychological resilience promotion, organizational support and job design optimization, so as to better carry out temporary cooperation and rapid coordination.
• DOI： https://doi.org/10.35534/fm.0602004
• 引用： 李珂，许晶晶，张艺苑．员工换位思考对高质量人际联结的作用研究［J］．管理前沿，2024，6（2）：63-85．