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福建省政务App的发展困境与应对策略研究

Research on the Development Dilemmas and Response Strategies of Fujian Provincial Government Apps

社会科学进展 / 2024,6(5)：1195-1202 / 2024-11-06 31 21

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• 作者： 陈倩     
• 单位：

  广西师范大学教育学部，桂林

• 关键词： 公共服务；数字政府；政务App
• Pubilc serve; Digital government; Government App
• 摘要： 政务App作为政府服务公众的重要渠道，能够满足公众随时随地获取政务服务的需求，提升政府服务效率和公众满意度。福建省政务App的建设在全国位居前列。但居民在使用过程中，仍发现福建省政务App存在如功能响应不及时、功能不全、操作不清等问题。为研究福建省政务App发展现状，推动福建省政务App进一步完善和发展，以整体性治理理论、新公共服务理论为支撑，运用文献调查法、访谈法、对比分析法等研究方法，通过对公共服务、政务App的概念界定，以及对福建省政务App发展现状的论述和分析，指出福建省政务App发展存在数量繁多、线上服务水平较低、推广不足、信息安全存在隐患等问题。对于产生这些问题的原因进行深刻分析，得出其主要原因有：统筹规划专业能力不足，政务人员互联网服务水平较低，新媒体运营管理经验缺乏，信息安全保护水平跟不上信息化发展速度。分析借鉴广东省“粤省事”、北京市城管通应用项目的先进经验，探索其对福建省政务App建设的启示。基于此提出福建省政务App发展困境度的应对策略，主要有：科学统筹规划引领全省政务App发展，增强政务App服务事项和人员专业性，引入新媒体宣传手段和先进运营管理经验与机制，提高信息安全保障技术水平。
• Government apps, a key service channel, enable anytime, anywhere access, boosting service efficiency and satisfaction. The government APP of Fujian Province ranks high nationally, yet residents report issues like delayed response, incomplete features, and unclear operation. To investigate the current development status of Fujian Provincial government affairs APPs and promote their further improvement and development, this study was supported by the holistic governance theory and the new public service theory. Using research methods such as literature survey, interview, and comparative analysis, it defined the concepts of public service and government affairs APPs, and discussed and analyzed the current development status of Fujian Provincial government affairs APPs. It is pointed out that Fujian’s government app development faces issues like overabundance, poor online services, limited promotion, and security risks. Key reasons include limited planning abilities, low internet service levels, a lack of new media operation expertise, and lagging information security measures. Drawing on successful cases from Guangdong’s “Yueshengshi” and Beijing’s Chengguantong, this study explores implications for Fujian’s APP development. Proposed countermeasures include improved planning, enhancing service professionalism, introducing new media strategies, and bolstering information security.
• DOI： https://doi.org/10.35534/pss.0605122
• 引用： 陈倩．福建省政务App的发展困境与应对策略研究［J］．社会科学进展，2024，6（5）：1195-1202.